madridbet Privacy Policy

1 Introduction

madridbet is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is the foundation of any long-term relationship, and that trust begins with being transparent about how we handle your information.

This Privacy Policy has been prepared in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. It applies to all personal data collected through the madridbet website, mobile platform, customer support channels, and any other touchpoint through which you interact with madridbet.

This Privacy Policy should be read alongside the madridbet Terms and Conditions, which govern your use of the platform as a whole. Where this Privacy Policy uses terms defined in the Terms and Conditions, those definitions apply here as well.

2 Data Controller

For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, madridbet is the data controller responsible for the personal data collected through the madridbet platform. As data controller, madridbet determines the purposes and means of processing your personal data.

If you have any questions, concerns, or requests relating to the processing of your personal data by madridbet, you may contact our Data Protection Officer at the contact details provided in Section 15 of this Policy.

3 Personal Data We Collect

madridbet collects the following categories of personal data from players and platform visitors:

Identity and Contact Data

• Full legal name, date of birth, and nationality;
• Government-issued identification number (e.g., Philippine National ID, passport, driver's license);
• Residential address, city, and province;
• Email address and mobile phone number.

Account and Transaction Data

• madridbet username and encrypted password;
• Account registration date and login history;
• Deposit and withdrawal records, including payment method details (e.g., GCash account reference, bank account name);
• Betting and gaming history, including game types, wager amounts, and outcomes;
• Bonus and promotion usage history.

Technical and Usage Data

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Session duration, pages visited, and features used on the madridbet platform;
• Referral source and marketing attribution data.

Communications Data

• Records of your communications with madridbet customer support, including live chat transcripts and email correspondence;
• Survey responses and feedback submitted through the madridbet platform;
• Marketing preferences and opt-in/opt-out records.

4 How We Collect Your Data

madridbet collects personal data through the following means:

• Direct collection: Data you provide when registering a madridbet account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in a promotion;
• Automated collection: Data collected automatically when you access the madridbet platform, including through cookies, web beacons, log files, and similar tracking technologies;
• Third-party sources: Data received from identity verification providers, payment processors, fraud prevention services, and publicly available sources, where permitted by applicable law;
• Regulatory sources: Data received from PAGCOR or other Philippine regulatory authorities in connection with licensing, compliance, or investigation requirements.

5 Legal Basis for Processing

madridbet processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to create and manage your madridbet account, process transactions, and deliver the services you have requested;
• Legal obligation: Processing required to comply with Philippine laws and regulations, including anti-money laundering (AML) obligations, PAGCOR licensing requirements, and tax reporting duties;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and improving the madridbet service, where such interests are not overridden by your rights;
• Consent: Processing for direct marketing communications and non-essential cookies, where you have given your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 How We Use Your Personal Data

madridbet uses the personal data we collect for the following purposes:

• To create, verify, and manage your madridbet player account;
• To process deposits, withdrawals, and other financial transactions in Philippine Peso;
• To verify your identity and age (21+) in compliance with Philippine gaming regulations;
• To detect, investigate, and prevent fraud, money laundering, and other unlawful activity;
• To monitor gaming activity for responsible gaming purposes and to apply player protection measures where necessary;
• To communicate with you about your account, transactions, and support requests;
• To send you promotional offers, bonuses, and marketing communications where you have opted in to receive them;
• To personalize your madridbet experience and recommend games or promotions relevant to your preferences;
• To analyze platform usage and improve the performance, security, and features of the madridbet platform;
• To comply with our legal and regulatory obligations under Philippine law, including reporting to PAGCOR and other competent authorities.

madridbet will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

7 Data Sharing and Disclosure

madridbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard processing partners, for the purpose of executing your financial transactions;
• Identity verification providers: Third-party KYC and AML compliance service providers who assist madridbet in verifying player identities and screening for sanctions or politically exposed persons;
• Technology service providers: Cloud hosting, cybersecurity, analytics, and customer support platform providers who process data on madridbet's behalf under strict data processing agreements;
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies, where disclosure is required by law or court order;
• Professional advisors: Legal counsel, auditors, and accountants, where necessary for the conduct of madridbet's business operations.

All third-party service providers who process personal data on behalf of madridbet are contractually required to maintain appropriate technical and organizational security measures and to process data only in accordance with madridbet's instructions.

8 Data Retention

madridbet retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulation. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in compliance with Philippine AML and gaming regulatory requirements;
• KYC verification documents are retained for a minimum of five (5) years from the date of verification or account closure, whichever is later;
• Customer support communications are retained for three (3) years from the date of the interaction;
• Marketing preference records are retained until you withdraw consent or request deletion, subject to any overriding legal retention obligations;
• Technical log data is retained for up to twelve (12) months for security and fraud prevention purposes.

Upon expiry of the applicable retention period, madridbet will securely delete or anonymize your personal data in accordance with our data disposal procedures.

9 Data Security

Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the madridbet platform;
• Encryption of sensitive data at rest, including passwords (stored as salted hashes) and financial records;
• Role-based access controls ensuring that madridbet staff can only access personal data necessary for their specific job functions;
• Regular third-party penetration testing and security audits of the madridbet platform;
• Multi-factor authentication options for player accounts;
• Continuous monitoring for suspicious activity and automated fraud detection systems.

While madridbet takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, madridbet will notify you and the National Privacy Commission in accordance with the requirements of the Data Privacy Act of 2012.

10 Cookies & Tracking Technologies

madridbet uses cookies and similar tracking technologies (such as web beacons and pixel tags) on the madridbet platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and understand how you use our platform.

madridbet uses the following categories of cookies:

• Strictly necessary cookies: Essential for the operation of the madridbet platform, including maintaining your login session and enabling secure transactions. These cannot be disabled;
• Functional cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience;
• Analytics cookies: Used to collect aggregated, anonymized data about how players use the madridbet platform, helping us identify areas for improvement;
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of madridbet marketing campaigns, where you have consented to receive marketing communications.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the madridbet platform. For more information on managing cookies, refer to your browser's help documentation.

11 Your Data Privacy Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by madridbet:

• Right to be informed: The right to know what personal data madridbet collects about you and how it is used – which is the purpose of this Privacy Policy;
• Right of access: The right to request a copy of the personal data madridbet holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to madridbet's legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to data portability: The right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact madridbet's Data Protection Officer at [email protected]. madridbet will respond to all verified data subject requests within thirty (30) days of receipt. We may need to verify your identity before processing your request.

12 Children's Privacy

The madridbet platform is strictly intended for individuals aged 21 years and above. madridbet does not knowingly collect personal data from individuals under the age of 21. If madridbet becomes aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has registered on the madridbet platform, please contact us immediately at [email protected] so that we can take appropriate action.

13 International Data Transfers

madridbet primarily stores and processes personal data within the Philippines. In some cases, personal data may be transferred to and processed by service providers located outside the Philippines – for example, cloud infrastructure providers or international payment networks.

Where such transfers occur, madridbet ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to maintain data protection standards equivalent to those required under Philippine law. madridbet will not transfer your personal data to a jurisdiction that does not provide an adequate level of data protection without first obtaining your consent or establishing another lawful transfer mechanism.

14 Updates to This Privacy Policy

madridbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, madridbet will notify registered players via email or a prominent notice on the platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the madridbet platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how madridbet protects your personal data.

15 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by madridbet, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the madridbet platform
• Response Time: madridbet aims to respond to all privacy-related inquiries within 30 days

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you are not satisfied with madridbet's response to your privacy concern.

This Privacy Policy was last updated on January 1, 2026. Previous versions are available upon request.